Privacy Policy

1. Information We Collect

When you engage with our services or website, we may collect the following:

• Personal details: Name, phone number, email, address

• Health information: Relevant medical history, contraindications, and therapy goals

• Session records: Notes from sessions (kept confidential)

• Payment details: Processed securely via third-party providers (we do not store credit card numbers)

 

2. How We Use Your Information

We collect and use your information to:

• Provide safe, personalised wellness services

• Communicate appointment reminders and updates

• Manage billing and invoicing

• Ensure legal and regulatory compliance

• Improve our services (anonymised data only)

We will never sell, rent, or share your personal information with third parties unless required by law or with your explicit consent.

 

3. Data Storage & Security

Your information is stored securely in locked or password-protected systems. All digital data is encrypted and protected with appropriate security protocols.

We retain client records for 7 years (as required by Australian law), after which they are securely destroyed or deleted.

 

4. Your Rights

You have the right to:

• Access and correct your personal data

• Withdraw consent at any time

• Request data deletion (unless legally required to retain it)

• File a complaint with the relevant privacy authority

To make a request, email us at pamelamillican@gmail.com.

 

5. Cookies & Website Use

Our website may use cookies for analytics and improving user experience. You can disable cookies through your browser settings at any time.

 

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reading their privacy policies.

 

7. Contact Us

For privacy-related queries or concerns, contact:
📧 pamelamillican@gmail.com
📞 +61 423 895 527
🌐 www.theresetzone.com.au